How arvo uses your information.
Version 2026-08-13-1, last updated 13 August 2026
Who is responsible for your information
arvo is the controller of the personal information described in this notice. To make a privacy request, reply to the arvo correspondence connected with your enquiry so we can identify and respond to you securely.
Information we collect
When you make an enquiry, we collect your email address, optional WhatsApp number and the holiday details you choose to provide, such as destinations, dates, group size and budget. If you proceed, we also keep your shortlist interests, agreed booking terms, payment references and the correspondence needed to arrange and service your stay.
Our security records contain limited technical events such as request status and timing. Rate limiting uses a shortened, non-reversible hash of the connection address. Staff monitoring shows aggregate counts rather than addresses, contact details or request contents.
Why we use it
We use enquiry and booking information to respond to your request, find suitable villas, obtain supplier availability and prices, prepare your shortlist, administer a booking and provide customer support. We process this information to take steps at your request before entering a contract, to perform any resulting contract and for our legitimate interests in protecting and operating the service.
Your acknowledgement of this notice is not consent to unrelated marketing. We will ask separately if we introduce optional marketing communications.
Who we share it with
We share only the information needed to answer or fulfil your request with relevant villa owners, property managers, agencies and operational suppliers. Technology providers that host the platform, store records, process payments or deliver communications may process information on arvo's instructions. We do not sell personal information.
International transfers
Some villa suppliers and technology providers may be located outside the UK. Where personal information is transferred internationally, we use the relevant legal safeguard for that transfer, such as an adequacy regulation or approved contractual protections.
How long we keep it
We keep information only for as long as it is needed to manage your enquiry or booking and meet applicable legal, accounting, fraud-prevention and dispute obligations. We periodically review records and securely delete or anonymise information that is no longer required.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction or portability, or object to its use. You may also complain to the UK Information Commissioner's Office. These rights can be subject to legal exceptions.
Automated decisions and sensitive information
arvo does not make solely automated decisions that have legal or similarly significant effects on customers. Please only include health or other sensitive information when it is genuinely necessary for your villa enquiry.
Changes
We version material changes to this notice. Your enquiry record stores the version shown when you acknowledged it.